APA Style

Dru Scott, Ph.D., Irma Andriani. (2003). Customer Satisfaction . JAKARTA: PPM.

Chicago Style

Dru Scott, Ph.D., Irma Andriani. Customer Satisfaction. JAKARTA: PPM, 2003. Buku.

MLA Style

Dru Scott, Ph.D., Irma Andriani. Customer Satisfaction. JAKARTA: PPM, 2003. Buku.

Turabian Style

Dru Scott, Ph.D., Irma Andriani. Customer Satisfaction. JAKARTA: PPM, 2003. Buku.