APA Style
Zeithaml, Valaria A., Bitner, Mary Jo, Gremler, Dwayne D.. (2009).
Services Marketing : Integrating Customer Focus Across the Firm (Ed. 5).
New York:
Mc Graw Hill Higher Education.
Chicago Style
Zeithaml, Valaria A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating Customer Focus Across the Firm.
Ed. 5
New York:
Mc Graw Hill Higher Education,
2009.
Text Book.
MLA Style
Zeithaml, Valaria A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating Customer Focus Across the Firm.
Ed. 5
New York:
Mc Graw Hill Higher Education,
2009.
Text Book.
Turabian Style
Zeithaml, Valaria A., Bitner, Mary Jo, Gremler, Dwayne D..
Services Marketing : Integrating Customer Focus Across the Firm.
Ed. 5
New York:
Mc Graw Hill Higher Education,
2009.
Text Book.