APA Style

Dru Scott, Ph.D.. (2005). Customer Satisfaction (Cet.2). JAKARTA: PPM.

Chicago Style

Dru Scott, Ph.D.. Customer Satisfaction. Cet.2 JAKARTA: PPM, 2005. Buku.

MLA Style

Dru Scott, Ph.D.. Customer Satisfaction. Cet.2 JAKARTA: PPM, 2005. Buku.

Turabian Style

Dru Scott, Ph.D.. Customer Satisfaction. Cet.2 JAKARTA: PPM, 2005. Buku.